Delivery, Warranty & Service

Freight Shipments, Delivery & Installation Services

All transportation expenses will be billed to purchaser. Purchaser/Receiver is responsibile for reporting any damages/shortages to UMF Medical within 5 days of delivery. UMF Medical offers Pre-Pay and Add to Invoice, Third Party Bill, and the following special delivery services.

Special Delivery and Installation Services available for a fee (must be included on Purchase Order):

Dock to dock: Customer has receiving dock that can accommodate delivery by LTL Freight Carrier.

Lift Gate: For deliveries without a loading dock, lift gate service gets the product off the truck to ground level. This does not place product inside building.

Inside Delivery: Product is transported from truck to just inside the threshold of first set of doors. Does not include lift gate delivery.

White Glove (Set Up and Trash Removal): Includes Lift Gate, Inside Delivery, Placement for use in Room of Choice, Removal of Packaging Materials. Removal & Disposal of old Exam Tables is available for an additional fee per table. Note: Cabinetry installation not available.

Expedited or Guaranteed Shipping: Fast and/or guaranteed delivery dates and times for shipments.

Arrival notice/Appointment Required: Carrier will call beforehand with specific delivery details.

Note: The Special Services listed above may add transit time to delivery. UMF Medical reserves the right to bill the purchaser for any special services requested on-site by the receiver to complete the delivery to their
satisfaction. If UMF Medical is not notified ahead of time, additional charges will apply.

To obtain a freight quote and/or a quote on any of the above special services, please contact the Customer Care Department at 814-266-8726 Option 1 or customerservice@umfmedical.com. Freight estimates are subject to change at time of order placement or shipment. You are being provided an estimated charge and this is subject to change due to market conditions.

**PLEASE NOTE: If the time required completing pickup and/or delivery falls outside the standard delivery time, due to facility/staff constraints, extra charges will apply and UMF Medical reserves the right to bill the purchaser.

Warranty

UMF Medical warrants to the original purchaser a warranty for products to be free from functional defects in material and workmanship under normal interior use and service. UMF Medical’s obligation under this warranty is limited to the repair or replacement, at UMF Medical’s option, of the parts or the products the defects of which are reported to UMF Medical within the applicable warranty period and which upon examination by UMF Medical prove to be defective. Warranty subject to the terms and conditions listed below.

Length of warranty, measured by Purchase Date (Invoice Date), for all warranted products and components:

Five years:  Signature Series Examination Tables (52xx model numbers and Treatment and Orthopedic Tables (55xx model numbers). Ultra-Comfort adjustable backrest cylinder not included.

Three years:  Power Exam and Procedure Tables and all other UMF Medical products excluding the products listed in Five Year and One Year categories of this document.

One year:  Waste Receptacles, Bassinet Baskets, Bassinet Mattresses and ultra-comfort adjustable backrest cylinder.

Obtaining Warranty Service

Warranty service must be obtained by contacting either the Authorized Distributor through whom the product was purchased or UMF Medical Customer Service Department via phone at 814-266-8726, or via email at customerservice@umfmedical.com.

This warranty covers the cost associated with the repair parts only and does not cover any other charges, including but not limited to service calls, labor, transportation, shipping, etc. It is the retail customer’s obligation to arrange delivery of a product to UMF Medical or one of its authorized distributors for warranty service, which delivery shall be at the retail purchaser’s expense. It is also the retail purchaser’s obligation to comply with the warranty service instruction provided by UMF Medical or its authorized distributor. The retail purchaser must provide UMF Medical with completed warranty registration information within thirty days after purchase in order to obtain the benefits of this warranty.

Limited warranty general exceptions and exclusions

This warranty does not cover and UMF Medical shall not be liable for the following:

  • Parts and products of a consumable nature;
  • Defects, damage or other conditions caused, in whole or in part, by mishandling, misuse, abuse, negligence, alteration, accident, freight damage, tampering or failure to seek and obtain repair or replacement in a timely manner;
  • Products which are not installed, used, and properly cleaned and maintained as required in the UMF Medical installation and/or Owner’s Manual for the applicable product;
  • Replacement parts, alterations or installation of any accessories or parts not manufactured or recommended
    by UMF Medical;
  • Cosmetic and non-functional defects not noted at time of delivery.
  • Charges for repairs, replacement parts, adjustments, installation or other work performed upon or in connection with products which are not expressly authorized in writing in advance by UMF Medical.
  • Damages resulting from inadequate power supply (including incorrect voltage, voltage spikes or other irregularities) or use or storage in corrosive atmospheres.

To the extent any or all of the following exclusions or provisions of this warranty are prohibited by any federal, state, or municipal law which cannot be preempted, those exclusions or provisions shall not be applicable.

Exclusive Remedy: Consequential Damages Disclaimer

UMF Medical’s only obligation under this warranty is the repair or replacement of defective parts. UMF Medical shall not be liable for and hereby disclaims any direct, special, indirect, incidental, exemplary or consequential damages or delays, including but not limited to, damages for loss of profits or income, loss of use, downtime, employee or independent contractor wages, payments and benefits, commercial loss or other incidental charges.

No Authorization

No person or firm is authorized to create or approve for UMF Medical any other obligation or liability in connection with the products.

Warranty Disclaimer

THIS WARRANTY IS UMF MEDICAL’S ONLY WARRANTY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. UMF MEDICAL MAKES NO IMPLIED WARRANTIES OF ANY KIND INCLUDING ANY IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT OF DEFECTIVE PARTS.
No action may be brought against UMF Medical for breach of this limited warranty, an implied warranty, if any, or for any other claim arising out of or relating to the products following expiration of the limited warranty period.
UMF Medical reserves the right to make changes in the design or material of its products without incurring any obligation to incorporate such changes in any product previously manufactured.

Service

Five-star customer service from UMF Medical also includes exceptional and prompt technical support. Let us know how we can help.