Customer Experience Tech Support Specialist

The Customer Experience Technical Support Specialist plays an important role in serving our customers.

UMF Medical is a trusted manufacturer of innovative exam room equipment for physician’s offices, hospitals, and clinics around the world. At UMF Medical, our passion is pulling together as a team delivering an exceptional customer experience. We’re always on the lookout for enthusiastic, talented people to join our team.

We live by our Core Values of delivering a 5-star Customer Experience, Teamwork, Innovative Growth Mindset, Checking Egos at the Door, and Commitment.

• Provides exceptional first contact with customers via phone, email & website chat
• Applies excellent problem-solving skills in seeking to understand customer needs and providing accurate and timely responses
• Applies understanding of how products work and ability to provide solutions.
• Continually learns about products and components to be a matter expert for customers
• Develops and maintains accurate database records for FDA Quality System
• Schedules field service repairs
• Provide regular follow-up and follow-through to customers
• Successfully manages multiple issues simultaneously
• Grows and nurtures relationships with key customers

• Technical orientation and interest in learning mechanical systems
• Hands-on mindset
• Ability to Read and Understand Simple Schematics
• Bachelor’s degree preferred
• Fluent in Microsoft Office Products
• Positive and effective communicator, with strong written and verbal skills
• Experience with CRM preferred

• Outgoing and proactively connect quickly to others
• Most comfortable working with others and promotes teamwork
• Service-oriented, naturally empathizes with people
• Enjoys motivating others while being aware of and responsive to their needs and concerns
• Humble and focused more on getting it right than being right

• Curious to learn and a great listener
• Growth mindset that embraces challenges and change
• Pays attention to details

Reports to: Director of Sales Operations

UMF Medical is an equal-opportunity employer. All applicants will be afforded equal opportunity without discrimination because of race, color, national origin, religion, gender, veteran status, age, sexual preference, marital status, or disability.